Good11 Com Privacy Policy — Your data is completely safe with us

1. Introduction — Why This Policy Exists

Good11 com is an online betting and gaming platform serving players in Bangladesh. We understand that your personal information is extremely valuable, and good11 com handles it with the utmost care.

This Privacy Policy details what information good11 com collects, why it collects it, how it is stored, and when (and with whom) it is shared. This policy is a supplement to our Terms & Conditions.

"Personal information" on good11 com refers to any data that can directly or indirectly identify you — such as your name, mobile number, email address, or financial details.

2. What Information We Collect

Good11 com collects the following types of information:

Information collected at registration:

• Full Name & Date of Birth
• Mobile number & email address (if applicable)
• Residential Address
• National ID number (for KYC verification)
• Payment account details (bKash / Nagad / Rocket number)

Information collected automatically while using the service:

• IP address & device type
• Browser & Operating System Information
• Your activity logs on good11 com (login times, bet history)
• Session Data & Cookies
• Location information (city level only, not a specific address)

3. How Your Information Is Used

Good11 com uses your information for the following purposes:

• Account management: Creating, verifying, and maintaining your good11 com account.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments.
• Customer support: Resolving your questions and support issues.
• Security Assurance: Prevention of fraud, money laundering, and account hacking.
• Legal compliance: Meeting applicable laws and regulatory requirements.
• Platform Improvement: Analysing usage patterns to improve good11 com's services.
• Relevant Communications: Sending important updates, bonus offers, and service-related messages.

4. Data Sharing — When & With Whom

Good11 com does not generally share your personal information with anyone. However, limited sharing may occur in the following circumstances:

• Payment Processors: Your information is shared with payment gateways such as bKash, Nagad, or Rocket to process deposits and withdrawals.
• Legal authorities: We may be required to disclose information pursuant to a court order or a lawful request from a government authority.
• Security Service Providers: Limited information shared with trusted technology service providers to detect fraud and ensure cyber security.

5. Data Security Measures

Good11 com employs industry-leading technology to protect your information. The core pillars of our security framework are:

• 256-Bit TLS/SSL Encryption: All data transfers take place over encrypted channels.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorised access.
• Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Encryption: Stored data is also kept in an encrypted state.
• Access logging: A complete record is maintained of who accessed what information and when.

Please note that no system on the internet is 100% secure. We encourage you to use a strong password for your account and never share it with anyone.

6. Cookie Policy

Good11 com uses cookies to enhance your browsing experience. Cookies are small files stored in your browser.

Types of cookies used by good11 com:

• Essential cookies: Required for login sessions and security. Disabling these cookies will prevent good11 com from functioning correctly.
• Performance Cookies: Used to measure how quickly the site is performing.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: To understand how good11 com is being used — without any personally identifiable information.

You can manage cookies through your browser settings. However, disabling certain cookies may prevent some features of good11 com from functioning properly.

7. How Long Your Data Is Retained

Good11 com retains your information only for as long as necessary:

• All information is retained for as long as the account remains active.
• Even after account closure, certain information may be retained for up to 5 years due to legal requirements.
• Financial transaction records are retained in accordance with regulatory requirements.
• Security logs are retained for a maximum of 1 year.

To request deletion of your data, contact the good11 com support team. Your data will be deleted within a reasonable timeframe, provided there are no legal obligations requiring its retention.

8. Your Privacy Rights

As a user of good11 com, you have the following rights:

9. Minor Protection Policy

Good11 com strictly does not provide services to anyone under 18. Age is verified at registration, and a national ID may be requested in cases of doubt.

• Upon discovering that a user is a minor, good11 com immediately closes the account and deletes all associated data.
• If a parent discovers that their child has an account, please notify good11 com immediately.

10. Changes to the Privacy Policy

Good11 com may update this Privacy Policy as needed. We will post a notice on the site for any significant changes. Continued use of good11 com after changes are made will be considered your acceptance of the updated policy.

For any privacy-related questions or requests, please contact our support team: [email protected]

This Privacy Policy was last updated on 1 January 2026.